For eCommerce & D2C brands
Community Platform
for eCommerce & D2C
Help customers use what they bought, ask questions and share their experience. Run a branded customer community alongside your store.
A product walkthrough, directly with the founder.
The customer experience
Product questions,
before and after delivery.
- Before choosing
- Let customers find product explanations and ask common questions.
- Getting started
- Publish setup, care and usage guides in one place.
- Using the product
- Give customers room to share tips and discuss their experience.
Customer education
Put useful guides
next to customer questions.
Publish instructions, care guides and product knowledge. Customers can ask follow-up questions where others can find the answers.
Keep common questions public and customer-specific conversations private.
An article example from Jatra’s own community.
Customer conversations
Learn what customers
ask, suggest and share.
- Product feedback
- Collect suggestions and let customers discuss them.
- Announcements & events
- Explain product changes and organize customer sessions.
- Your store, alongside your community
- Keep checkout and order handling in your storefront. Use Jatra for customer conversations and reusable knowledge.
We help you plan, set up and launch.
Have a customer group on Facebook, Discord or another platform? We handle the migration.
Included in Jatra
Jatra’s features.
Content & engagement
- Content types
- Discussions, articles, feedback and releases.
- Publishing
- An editor, drafts and scheduled posts.
- Engagement
- Rooms, profiles and conversations.
Brand & discover
Manage & moderate
- Moderation & security
- Access controls and moderation tools.
- Jatra AI
- AI-assisted spam and link screening.
Planning your community?
For enterprise teams
Enterprise support
for your team.
Dedicated support and custom development for your community. We agree on scope, timelines and support terms before rollout.
Custom integrations, SSO and workflows are built on request.
- Dedicated account manager
- One point of contact for planning, rollout and ongoing support.
- Custom integrations
- Connect your CRM, support tools and internal systems. Built on request
- Onboarding & migration
- Hands-on setup, team training and a scoped migration plan.
- Single sign-on & provisioning
- Authentication and member provisioning around your identity provider. Built on request
- Priority support
- A direct support channel and agreed response expectations.
- Custom workflows
- Adapt onboarding, moderation and reporting to your team. Built on request
Founder experience · CrazyEngineers
Let’s plan your
customer community.
I’ve been building online communities since 2005. I’ll help you decide what to launch, how to organize it and what to keep private.
Book a demo callYou talk directly with me. No sales team.