Terms of Service
Effective Date: Jan 31, 2025
These Terms of Service (“Terms”) are a legally binding agreement between you (“User,” “you,” or “your”) and CrazyEngineers Technologies Private Limited (“Company,” “we,” “us,” or “our”). They govern your access to and use of the Jatra platform (“Service” or “Platform”). Please read these Terms carefully. If you disagree with any part, do not access or use the Service.
In these Terms:
- “Service” or “Platform” refers to the Jatra online community-building service provided by CrazyEngineers Technologies Private Limited, accessible on the web or via mobile applications.
- “User,” “you,” or “your” refers to anyone who accesses or uses the Service, including community creators, members, and visitors.
- “Company,” “we,” “us,” or “our” refers to CrazyEngineers Technologies Private Limited, owner and operator of Jatra.
- “Content” includes text, images, videos, audio, and any materials that users create or share on the Service.
- “Account” is the personal account that a User creates to access and use the Service.
- “Subscription Plan” is any free or paid plan that the Company offers for using the Service.
Accessing or using any part of the Service means you agree to these Terms. If you do not agree, you may not access or use the Service.
1. General Information
Purpose: Jatra is designed to help users create and manage their own online communities. Our platform enables businesses, creators, entrepreneurs, and individuals to build, customize, and operate their own branded communities.
Target Audience: The Service is intended for businesses, creators, entrepreneurs, or individuals who want to build and manage their own communities.
Age Restrictions: Users must be at least 13 years old to use Jatra. If local law requires a higher minimum age, you must meet that requirement. If you are under 18, you should use the Service with the involvement of a parent or legal guardian.
2. User Accounts
Account Creation: You must provide a valid email address and name to create an account. Alternatively, you can use social login (e.g., Google, LinkedIn).
Username and Password: There are no strict rules on password complexity, but strong passwords are recommended to protect your account. You are responsible for maintaining the confidentiality of your account credentials.
Multiple Accounts: You can create more than one account, but each must be linked to a unique email address. Each account can create and manage one community.
Account Termination or Suspension: We may terminate or suspend any account without prior notice if there is a violation of these Terms or if we believe the user’s actions could harm the Service or our reputation. Examples include illegal activities, spam, or harassing behavior.
3. Subscription and Payment
Subscription Plans: We offer free and paid Subscription Plans, detailed on our /pricing page. Plans may change without notice.
Billing: You can choose monthly or annual billing for paid plans. Fees and taxes vary based on your selected plan and location.
Free Trials: We currently offer a 7-day free trial for our paid plans. This may change at our discretion.
Payments: Third-party payment processors (Stripe, LemonSqueezy, Paddle) handle credit card, debit card, or other payment methods. We do not store payment information on our servers. Indian consumers can also pay via direct bank transfers.
Refund Policy: Refunds are not guaranteed and are only issued in special cases at our discretion. Please review our separate Refund and Cancellation Policy for details.
4. User Content
Types of Content: You can create and upload text, images, videos, audio, and other materials as long as they comply with our rules and local laws. We do not allow content that is illegal, harmful, or otherwise objectionable. We reserve the right to remove any content or community at our discretion.
Content Restrictions: Only family-friendly content is allowed. Content promoting violence, hate speech, or illegal activities is prohibited.
Ownership of Content: You retain ownership of the content you create and upload.
Use of Content by Jatra: By using the Platform, you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, modify, adapt, publish, translate, distribute, and display your content within the Platform and for marketing or promotional purposes. This license ends when you remove the content or delete your account, except where we have already used your content in marketing materials.
Community Management Responsibility: As a community creator, you are solely responsible for managing your community, including moderating content, enforcing rules, and addressing disputes among members. We are not liable for any actions or omissions by community creators or members.
5. Privacy and Data Security
Handling of User Data: Our Privacy Policy explains how we collect, use, and protect your personal data.
Data Protection Measures: We store data on secure servers and use HTTPS for transmission. However, no method of storage or transmission is completely secure.
Sharing Data with Third Parties: We do not share user data with third parties except in circumstances described in our Privacy Policy, such as when required by law or for essential service integrations (e.g., payment processing).
6. Service Availability
Uptime Target: We aim for 99% uptime but do not guarantee uninterrupted service.
Maintenance and Downtime: We schedule routine maintenance and will inform you in advance when possible. We work to minimize downtime and restore services quickly in case of disruptions.
Service Disruption: Our technical team prioritizes service restoration if disruptions occur, but we cannot be held liable for losses due to downtime.
7. Limitation of Liability
Liability Limits: To the fullest extent allowed by law, CrazyEngineers is not liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, data, goodwill, or other losses arising from: (a) your use of or inability to use the Service; (b) unauthorized access to our servers or data; (c) interruption or termination of the Service; (d) viruses or harmful code transmitted through our Service; (e) errors or omissions in content; or (f) offensive or illegal conduct by a third party.
Disclaimers and Warranties: We provide the Service “as is” and “as available,” without warranties of any kind (express or implied). We do not guarantee error-free or uninterrupted operation, nor do we guarantee the accuracy or timeliness of any content.
8. User Conduct
Behavior Standards: You must not engage in illegal, harmful, or disruptive behavior on the Platform. This includes harassment, spamming, unauthorized use, or sharing of content, and any other actions that could harm our Service or users.
Violations and Consequences: We may suspend or terminate accounts that violate these Terms or disrupt our Service.
9. Changes to the Terms
Notice of Changes: We will inform you of significant updates to these Terms by email or a notice on the Platform. You are encouraged to review these Terms periodically. Updated Terms become effective once posted.
10. Governing Law and Jurisdiction
Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
Jurisdiction: Any disputes arising out of or related to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Maharashtra, India.
11. Contact Information
If you have questions or concerns about our Terms of Service, please contact us:
- By email: support@jatra.com
- By visiting this page on our website: Support