Privacy Policy

Effective Date: Jan 01, 2026 | Last Updated: Dec 31, 2025

This Privacy Policy explains how CrazyEngineers Technologies Private Limited (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you access or use Jatra (“Service” or “Platform”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

1. Information we collect

1.1 Information you provide

  • Account information such as name, email address, username, and profile details.
  • Community-related information when you create or manage a community.
  • Content you submit, post, or upload, including text, images, files, and other materials.
  • Communications with us, such as emails or support requests.

1.2 Information collected automatically

  • Log data such as IP address, browser type, device information, and timestamps.
  • Usage data including pages viewed, actions taken, and interaction patterns.
  • Cookies and similar technologies to support authentication, preferences, and analytics.

1.3 Payment information

Payments are processed by third-party payment providers. We do not store your full credit or debit card details on our servers. Payment processors may collect and process your payment information in accordance with their own privacy policies.

2. How we use information

We use collected information to:

  • Provide, operate, and maintain the Service.
  • Create and manage user accounts and communities.
  • Process subscriptions, payments, and billing.
  • Communicate with you regarding service updates, support, and important notices.
  • Improve platform performance, reliability, and security.
  • Monitor and prevent abuse, fraud, or unauthorized activity.

3. User-generated content and communities

Jatra is a platform that allows users to create and manage their own communities. Content posted in public communities may be visible to other users or visitors depending on community settings.

Community Creators are responsible for how they collect, use, and manage data within their own communities. We are not responsible for the privacy practices of individual community owners.

4. Cookies and tracking technologies

We use cookies and similar technologies to support essential platform functionality, remember user preferences, and understand usage patterns.

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the Service.

5. Data sharing and disclosure

We do not sell your personal data. We may share information in the following cases:

  • Service providers: With trusted third parties who help operate the Service (such as hosting, analytics, and payment processing).
  • Legal requirements: When required to comply with applicable laws, regulations, legal processes, or government requests.
  • Protection of rights: To protect the rights, safety, or property of the Company, users, or the public.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, subject to applicable confidentiality obligations.

6. Data retention

We retain personal data only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account and associated personal data, subject to legal and operational requirements.

7. Data security

We implement reasonable technical and organizational measures to protect personal data, including secure servers and encrypted connections. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

8. Your rights

Depending on your location, you may have rights to access, correct, update, or delete your personal data. You may also have the right to object to or restrict certain processing activities.

Requests can be made by contacting us using the details below. We may need to verify your identity before fulfilling certain requests.

9. Children’s privacy

The Service is not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided personal data, please contact us so we can take appropriate action.

10. International data transfers

Your information may be processed and stored in countries other than your own, including India, where data protection laws may differ. We take reasonable steps to ensure appropriate safeguards are in place.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice by posting the updated policy on the Service or by other appropriate means. Changes take effect when posted unless stated otherwise.

12. Contact us

If you have questions or concerns about this Privacy Policy, contact us:

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. For specific legal guidance, consult a qualified professional.