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Privacy Policy

This policy describes what data we collect, why we collect it, and how you can exercise your rights.

Effective January 1, 2026 - Last updated March 26, 2026

This Privacy Policy explains how CrazyEngineers Technologies Private Limited ("Company", "Jatra", "we", "us", or "our") collects, uses, and protects personal information when you access or use Jatra.

By using the Service, you agree to this policy.

1. Information we collect

1.1 Information you provide

  • Account details such as name, email, profile info, and login credentials.
  • Community setup details when you create or manage a community.
  • Content you submit, including posts, comments, files, and media.
  • Messages sent to our support or sales team.

1.2 Information collected automatically

  • Device and browser details, IP address, and usage logs.
  • Navigation and interaction data across the Service.
  • Cookies and similar technologies for security, sessions, preferences, and analytics.

1.3 Payment data

Payments are processed by third-party payment processors. Jatra does not store full payment card details on its servers.

2. How we use information

  • Operate and improve the Service.
  • Provide support, onboarding, and customer communication.
  • Manage subscriptions, billing, and plan administration.
  • Monitor performance, reliability, and security.
  • Detect and prevent fraud, abuse, and unauthorized activity.

3. Data sharing

We do not sell personal data. We may share information in these situations:

  • With service providers helping us run infrastructure, analytics, support, and payments.
  • When required by law, legal process, or lawful government request.
  • To protect rights, safety, or property of Jatra, users, or the public.
  • In mergers, acquisitions, or asset transfers subject to confidentiality safeguards.

4. Community responsibility

Community Creators are responsible for how they configure and moderate their communities, including which content is public or private and how they communicate with their members.

5. Data retention

We retain personal data as long as needed for service delivery, legitimate business operations, legal compliance, dispute resolution, and contract enforcement.

6. Security

We use technical and organizational safeguards to protect personal information. No online service can guarantee absolute security.

7. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of personal data. You may also request data portability where applicable.

To exercise these rights, contact us at support@jatra.club.

8. International transfers

Data may be processed in countries where we or our providers operate, including India. We apply reasonable safeguards for cross-border processing.

9. Children's privacy

Jatra is not intended for children under 13. If you believe a child has submitted personal data, contact us so we can investigate and take appropriate action.

10. Policy updates

We may update this policy periodically. Material changes will be posted on this page.

11. Contact

For privacy-related questions, email support@jatra.club or use the Contact page.

This page provides general policy information and is not legal advice.