Privacy Policy

Effective Date: May 17, 2024

CrazyEngineers Technologies Private Limited ("Company", "we", "us", or "our") operates the Jatra platform ("Service" or "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service. By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use the Service.

1. Information Collection

1.1 Personal Information

We collect essential personal information from our users to provide and improve our services. The types of personal information we collect include:

  • Name
  • Email address
  • Social login identifiers (e.g., Google, LinkedIn)
  • Billing information
  • Address

1.2 Additional Personal Information

We may collect additional personal information for specific purposes, such as billing information and addresses, to process payments and manage subscriptions.

1.3 Non-Personal Information

We collect non-personal information to understand how our users interact with our services. This information includes:

  • Usage data collected via Google Analytics, PostHog, Mixpanel, and other tracking software
  • Cookies and similar tracking technologies

2. Use of Information

2.1 Use of Personal Information

We use the personal information collected from users for the following purposes:

  • To provide and maintain our services
  • To create a better product experience for users

2.2 Marketing and Promotional Purposes

We may use personal information for marketing and promotional purposes, such as sending newsletters, marketing emails, or other communications about our services.

2.3 Use of Non-Personal Information

We use non-personal information and usage data to understand how our services are used and to enhance the user experience. This helps us improve our platform and develop new features.

3. Data Sharing and Disclosure

3.1 Sharing with Third Parties

We may share your personal information with third parties only in the following circumstances:

  • Service Providers: We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: In the event that we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
  • Protection of Company: We may disclose your personal information to protect and defend the rights or property of CrazyEngineers Technologies Private Limited, to prevent or investigate possible wrongdoing in connection with the Service, or to protect the personal safety of users of the Service or the public.

4. Data Security

4.1 Security Measures

We take the security of your personal information seriously and use reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, use, alteration, and destruction. These measures include:

  • Storing personal information on secured servers
  • Using HTTPS for secure data transmission over the internet
  • Regularly updating our security practices to address new threats and vulnerabilities

However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

5. User Rights

5.1 Access, Update, and Deletion

You have the right to access, update, and delete your personal information stored on our Service. You can perform these actions directly within your account settings or by contacting us. We will respond to your request within a reasonable timeframe.

5.2 Restriction and Objection

You have the right to restrict or object to the processing of your personal information in certain circumstances. To exercise these rights, please contact us with your specific request, and we will consider your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

6.1 Use of Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. Tracking technologies used also include beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Data Retention

7.1 Retention Periods

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7.2 Data Deletion

Once the retention period expires, we will delete your personal information in a secure manner. If you request the deletion of your personal information, we will comply with your request within a reasonable timeframe, unless we are required to retain certain information for legal or operational reasons.

8. Children's Privacy

8.1 Collection from Children

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. International Data Transfers

9.1 Data Transfer Procedures

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including personal information, to India and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

10. Changes to the Privacy Policy

10.1 Notification of Changes

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Information

11.1 Privacy Inquiries

If you have any questions about this Privacy Policy, please contact us: